Reference

Open wortel21 Privacy Policy

Clear choices about account details, wallet records and cookies sit at the centre of our Privacy Policy.

Account dataWallet recordsCookie choicesPrivacy requests
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wortel21 Open wortel21 Privacy Policy
CONTACT ROUTES

Ask About Your Privacy Request

A clear contact path helps when you want to ask about stored data, cookies or an account record.

Privacy request Send a request about your account data, cookie choices or deletion through our privacy…
Account access If you cannot reach the privacy page after phone verification, use the account help…
Wallet record For a DANA, OVO, GoPay or QRIS reference connected to your data request, include…
DATA PRACTICE

Explore How We Handle Data

We keep this policy practical: you can see why an account record exists, which browser signals help protect a session and how to ask for a correction.

Account details

We use details such as your phone number and verification status to create the requested account path, confirm account access and respond to questions about your own records.

Device signals

Browser type, device information and session activity can help us identify unusual sign-in behaviour. On mobile, these signals are read through your browser while you move from login to the lobby.

Cookie control

Cookies can keep a session active or remember a setting. You can review cookie controls in your browser settings, although clearing them may require you to complete account access again.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a payment status to the right account without asking for a wallet password.

Record retention

We retain account, security and payment records for the period needed for their stated purpose, dispute handling and legal duties. When a record is no longer needed, our process removes it.

Change requests

You can ask us to correct account details, explain a data use or remove eligible records. We may verify your phone or account reference before changing anything.

Find Privacy Policy Answers

These Privacy Policy answers focus on the account, wallet and device questions you may have before opening an account with wortel21. If your situation is not covered, use the privacy contact route with the account details you can safely share.

It covers account details, phone verification, device and session records, cookies, support messages, and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

We use your phone number for the account path and verification step. It helps connect your sign-in request with the correct account and lets us handle privacy requests without exposing another person’s data.

Yes. The policy includes browser, device and session details gathered when you reach the account page or lobby from a mobile browser, including a phone used in Indonesia.

We use payment references and status details to match an account transaction and answer a receipt question. We do not ask you to send a wallet password, PIN or security code.

Use our privacy contact route and describe the correction, explanation or removal you seek. Include the phone number linked to your account, and we may verify it before making a change.

You can ask for a description of the account, device, cookie, support or payment records connected with you. We may request an account reference so the response reaches the correct person.

Yes. Service access and eligibility depend on local law. This Privacy Policy applies where local law permits, and legal duties may affect how long certain records remain available.

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